🔄 Return & Refund Policy
Transparent and fair guidelines for your Luxe Reads digital purchases.
Digital Content Policy
Due to the nature of digital products (eBooks and study guides), which cannot be "returned" in the traditional sense, all sales are generally final and non-refundable once the download link has been accessed or the file has been delivered.
When a Refund is Possible
We want you to be completely satisfied with your purchase. A refund or credit may be issued under the following specific circumstances:
If the file is corrupted or contains significant technical errors that our support team cannot resolve.
If you accidentally purchased the exact same eBook twice within a 24-hour period.
Non-Refundable Situations
- Change of Mind: We cannot offer refunds if you decide you no longer want the guide after downloading it.
- Compatibility Issues: It is the buyer's responsibility to ensure they have a device capable of opening PDF/ePub files.
- Personal Dissatisfaction: Since our content is educational/informational, refunds aren't granted based on subjective personal expectations.
- Unused Links: Refunds are not granted for links that were never clicked if more than 30 days have passed since purchase.
How to Request Assistance
If you believe you are eligible for a refund based on the criteria above, please follow these steps:
- Email support@luxereads.com within 7 days of purchase.
- Include your Order Number and the reason for the request.
- For technical issues, please include a screenshot of the error if possible.
Approved refunds will be processed back to your original payment method within 5–10 business days.
Questions about this policy?
We are happy to clarify any points before you make a purchase.
Contact Support